Privacy & Cookie Policy

Last updated: 1 October 2026
1. About this policy
This policy explains how Refurniture collects, uses and protects personal data when you visit refurniture.ie, contact us, request an estimate or use our furniture restoration services.
2. Who is responsible for your data
Refurniture is the data controller for the personal data covered by this policy.
Refurniture
Unit 1A, Town Parks
Athboy, Co. Meath
C15 K8P9, Ireland
Phone / WhatsApp: +353 87 701 7435
Website: refurniture.ie

3. Personal data we may collect
Depending on how you contact us and which services you use, we may collect:

• Your name, telephone number and other contact details you provide.
• Information included in telephone calls, WhatsApp messages or other correspondence.
• Photographs and descriptions of furniture submitted for an estimate.
• Collection and delivery addresses.
• Details of requested services, quotations, bookings and completed work.
• Payment, invoice and transaction records.
• Information required for guarantees, aftercare or handling a complaint.
• Technical information associated with a website visit, such as IP address, browser type, device type, pages visited and security logs.

Please do not send personal information that is not relevant to your enquiry or the requested service.
4. How we collect personal data
We may collect personal data:

• Directly from you by telephone, WhatsApp or in person.
• When you request an estimate or arrange restoration work.
• When somebody contacts us on your behalf.
• Automatically through the website and its technical infrastructure.
• When you leave a public review or interact with Refurniture through a third-party service.

The website does not currently use an online enquiry form. If you select a WhatsApp or telephone link, communication continues through the relevant service.
5. How we use personal data
We use personal data to:

• Respond to enquiries and prepare estimates.
• Assess furniture from photographs and descriptions.
• Arrange collections, deliveries and workshop appointments.
• Provide furniture restoration, repair and reupholstery services.
• Process payments and maintain business records.
• Provide guarantees and aftercare.
• Respond to questions, complaints or disputes.
• Maintain and protect the website.
• Understand general website usage and improve our services.
• Meet accounting, tax and other legal obligations.
• Publish project examples where appropriate.

We do not sell or rent personal data.
6. Our legal bases for processing
We process personal data under one or more of the following legal bases:

• Steps before entering into a contract: when responding to an enquiry, assessing a project or preparing an estimate.
• Performance of a contract: when providing an agreed service, arranging collection or delivery, taking payment or providing aftercare.
• Legal obligation: when keeping financial, tax or other records required by law.
• Legitimate interests: for business administration, website security, responding to enquiries, improving services and protecting our legal rights.
• Consent: where consent is required, including the use of non-essential cookies or the publication of identifiable customer information.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
7. Photographs and project examples
Customers may send photographs of furniture so that we can assess its condition, discuss possible work and prepare an estimate.
These photographs may also be retained as part of the project record, including for restoration planning, progress records, guarantees and aftercare.
We may publish photographs of completed furniture as examples of our work. We aim to avoid publishing customer names, addresses, identifiable people or other information that could identify a customer or their location.
If a photograph or project description could identify you, your home or your business, we will obtain permission before publishing it.
You may ask us to stop using an identifiable photograph in future publications. This will not affect material already lawfully produced or processing required for an existing service or legal record.
8. WhatsApp and third-party communication
Using WhatsApp is optional. You may contact Refurniture by telephone if you prefer.
When you use WhatsApp, your personal data is also processed by WhatsApp and Meta under their own terms and privacy policies. Refurniture does not control how those companies operate their services.
The website may also contain links to Google, Facebook, SiteLaunch and other third-party websites. Their privacy practices are governed by their own policies.
9. Sharing personal data
We may share personal data only where reasonably necessary with:

• Tilda Publishing and technical providers used to operate, host and protect the website.
• WhatsApp and Meta when you choose to communicate through WhatsApp.
• Collection, delivery or other service providers involved in completing an agreed job.
• Accountants, insurers, legal advisers or other professional advisers.
• Public authorities where disclosure is required by law.
• Technology providers supporting our business systems.

These parties receive only the information reasonably required for their role.
10. International data transfers
Some technology providers may process data outside Ireland or the European Economic Area.
Where required, those providers are expected to use recognised safeguards for international data transfers, such as adequacy decisions or approved contractual protections.
11. How long we keep personal data
We keep personal data only for as long as necessary for:

• Responding to an enquiry.
• Providing the requested service.
• Guarantees and aftercare.
• Managing complaints or disputes.
• Maintaining appropriate business records.
• Meeting accounting, tax and legal obligations.

Financial and transaction records may be retained for the period required by Irish law.
Messages, photographs and enquiry details are reviewed and may be deleted or anonymised when they are no longer required.
12. Cookies and website statistics
Cookies are small files placed on a device when a website is visited.
The website may use strictly necessary or functional cookies required to:

• Display and operate the website.
• Protect the website against abuse and security threats.
• Remember privacy or cookie preferences.
• Provide requested website functions.

Refurniture uses Tilda’s built-in website statistics in simplified mode. This allows general visits to be counted without creating analytics cookies.
Tilda and its technical infrastructure may still process information such as IP address, browser type, device information, requested pages and security logs to deliver, maintain and protect the website.
At the date of this policy, the website does not use Google Analytics, Meta Pixel or advertising cookies.
If non-essential analytics or marketing tools are added in the future, this policy and the website’s consent controls will be updated before those tools are activated.
You can also block or delete cookies through your browser settings. Blocking essential cookies may affect how some website functions operate.
13. Data security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.
No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through ordinary messages.
14. Your data protection rights
Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Ask for inaccurate information to be corrected.
• Request deletion of personal data.
• Request restriction of processing.
• Object to certain processing based on legitimate interests.
• Receive certain data in a portable format.
• Withdraw consent where processing is based on consent.
• Make a complaint to the Data Protection Commission.

These rights are not absolute and may be limited where information must be retained for contractual, legal or legitimate business reasons.
We may need to confirm your identity before completing a request.
To make a request, contact Refurniture using the telephone or WhatsApp details above.
You may also contact the Irish Data Protection Commission through www.dataprotection.ie.
15. Changes to this policy
This policy may be updated when the website, business services, technology providers or legal requirements change.
The latest version will always be published on this page, together with its revision date.